Privacy & Policy
Privacy Policy
Last Updated: July 2026
At Hamlets Pest Control, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our pest control services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information when you contact us or use our services:
- Full name
- Email address
- Telephone number
- Property address
- Service enquiry details
- Appointment information
- Any additional information you choose to provide
We may also automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and usage data
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Schedule pest control appointments
- Deliver our services
- Contact you regarding bookings
- Improve our website and customer experience
- Meet legal and regulatory obligations
- Prevent fraud and protect our business
We only collect information necessary to provide our services efficiently.
Legal Basis for Processing
Where applicable under the UK General Data Protection Regulation (UK GDPR), we process personal information based on one or more of the following:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties only where necessary, including:
- Payment providers
- Website hosting providers
- IT support providers
- Professional advisers
- Government authorities where legally required
All third parties are expected to protect your information appropriately.
Data Security
We use appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure.
Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing relies on consent
To exercise these rights, please contact us using the details below.
Cookies
Our website uses cookies to improve website functionality and analyse visitor activity. For more information, please read our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or business practices. Any updates will be published on this page with a revised update date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Hamlets Pest Control
Email: info@hamletspestcontrol.com
Phone: 07443 680172